A clear photo showing the unopened, damaged parcel in its original courier packaging or should the damage be seen after opening the courier package, send us a photo of the unopened, sealed bottle or fragrance box.
Inform us of the date and time of the shipment’s arrival.
Mail the item to: Attn Exchange Department: Perfumes Los Angeles.com: 1115 S Maple Ave, Los Angeles, CA, 90015, United States.
Upon receiving this information from you, we will advise the courier service and a damage claim will be filed.
Once we received the damaged item, we will process the refund.
To return your product, you should mail your product to: Attn Returns Department. Perfumes Los Angeles.com 1115 S Maple Ave, Los Angeles, CA, 90015, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
Order cancellations are welcome, but you can only do so while the product is not shipped yet. Follow the steps below how:
If you ordered through email, send us an email detailing why you wish to cancel your order. Email title should be "Cancel + Order number" for verification*. Please wait for our confirmation before assuming any cancellation.
If you ordered by phone, please call us through our local hotline and detail to us why you wish to cancel your order. Please have your order number ready for verification*.
If you ordered through our website, check out your order status. If you see a "cancel" button beside your order, click on it and wait for further instructions that will pop-up. If none, please feel free to call or email us detailing why you wish to cancel your order. Please have your order number ready for verification*.
*Verification needs to be done to see if your item is already posted for shipping or not yet.
Cancellations are easier done when products are not yet shipped, refunds for that matter can be easily billed back to you everything from tag price to shipping and gift-wrapping costs intact. However, should the item be already sent for delivery and you wish to terminate the transaction, we cannot do anything but wait until the item arrives at your doorstep, rethink if you still want to cancel or not.
If you still wish to not accept the item upon its arrival, please follow the steps for returning items and the necessary actions to get your refund.